How do I pay my bill online?
Viewed 17941 times since Thu, Jun 6, 2013
You may pay your bill online with our secure customer portal. Just log in at http://customer.ntinet.com. Once you are logged in click on the "Pay Online" banner under "Manage Billing" and follow the Step -by-Step directions. You may pay by Credit... Read More
What is the "Partial Month" charge listed on my invoice?
Viewed 4034 times since Thu, Jun 6, 2013
Basic service charges (e.g., for your Dial-up or Wireless plan) are typically billed on the 15th of the month and cover the upcoming month. If you add to or alter your account in the middle of the month, additional charges incurred are prorated for... Read More
Payment Options and Policy.
Viewed 8548 times since Wed, Nov 27, 2013
Payment Options and Policy Billing CycleAll Internet service invoices will be sent via email unless otherwise specified. Internet service invoices are sent out in advance on the 15th of each month. Payments are due on the 1st of each month. NTInet... Read More
Why was my payment rejected? What do I need to do about it?
Viewed 1883 times since Thu, Jun 6, 2013
If you pay by credit card, a rejected payment usually means that either your credit card is no longer valid (i.e., you've cancelled it, it has been reissued under another number, or it has expired), or it has reached its limit. Remember that if... Read More
Am I being charged for each of the email addresses listed on the invoice?
Viewed 1292 times since Thu, Jun 6, 2013
It depends on your service plan. All plans include a certain number of free email addresses, which will be listed on your invoice without any associated charge. You'll be charged for additional email addresses only if you exceed the number of... Read More
I canceled my account recently. Why did I receive another bill?
Viewed 1281 times since Thu, Jun 6, 2013
There are three primary reasons why you would typically receive another bill: If you have any unpaid balance due from prior payment periods, you may receive another bill for that balance due. This includes fees associated with returned checks. Basic... Read More
I have already sent in a payment. Why did I receive another invoice?
Viewed 1270 times since Thu, Jun 6, 2013
Because of postal delays, we might not receive or process your payment before we send out the second notice. Get up-to-the-minute information about your current balance at My Account. Read More