Effective Date: 5/5/26
Company: NTInet Inc. (“NTInet”, “we”, “our”, or “us”)

These Terms & Conditions (“Agreement”) govern the use of all services provided by NTInet, including but not limited to Internet access, VoIP (voice), mobile wireless services, and messaging services (SMS/MMS) (collectively, the “Services”). By activating or using our Services, you (“Customer”, “you”, or “your”) agree to the terms outlined below.

1. Services Overview

NTInet provides:

• High-speed Internet services (fiber and related connectivity)
• VoIP (cloud-based business and residential voice services)
• Mobile wireless services (voice, SMS, MMS, and data)

Service availability, speeds, and features may vary based on location, infrastructure, and network conditions.

2. Account Responsibilities

You agree to:

• Provide accurate and current account information
• Maintain the confidentiality of login credentials
• Be responsible for all usage under your account
• Notify NTInet immediately of unauthorized access

3. Billing & Payments

• Services are billed monthly unless otherwise stated
• Payment is due by the due date on your invoice
• Late payments may result in suspension or termination
• Taxes, regulatory fees, and surcharges apply

Fees may include:

• Installation or activation charges
• Equipment fees
• Usage-based charges (where applicable)

4. Mobile Services (Prepaid / Pay-As-You-Go)

NTInet mobile services are offered on a prepaid, no-contract basis.

General Terms

• All services must be paid in advance
• Service remains active only while a valid plan or balance exists
• No credit is extended

Plans & Usage

• Plans may include a set amount of data, talk, and text, or be usage-based
• Data is billed per usage unless included
• Additional data may be purchased via top-offs
• Unused balances do not roll over unless stated

Expiration

• Plans expire at the end of the billing term (e.g., 30 days)
• Unused services expire at that time

Speed & Network Management

• Speeds are not guaranteed and may vary
• During congestion, traffic may be deprioritized
• NTInet may reduce speeds after usage thresholds

Coverage & Availability

• Coverage depends on underlying carrier networks
• Roaming may be limited or unavailable

Suspension

Service may be suspended when:

• Balance is depleted
• Plan expires
• Terms are violated

5. Messaging Services (SMS & MMS)

NTInet provides SMS and MMS messaging services for personal and business use.

Permitted Use

Messaging services may only be used for:

• Personal communication
• Customer-approved business messaging
• Opt-in messaging programs

6. A2P Messaging & Compliance (10DLC)

For business, automated, or bulk messaging (A2P), you must:

• Obtain prior express consent (opt-in)
• Clearly identify your business in all messages
• Provide opt-out instructions (e.g., “Reply STOP to unsubscribe”)
• Maintain records of consent

Failure to comply may result in:

• Message blocking
• Carrier fines
• Immediate suspension or termination

7. Prohibited Messaging Content

You may NOT use messaging services for:

• Spam or unsolicited messages
• Fraud, phishing, or deceptive content
• Illegal or abusive messaging
• High-risk or restricted content, including:
  
  • Payday loans
  • Gambling (where prohibited)
  • Adult content
  • Unauthorized marketing lists

8. Carrier Filtering & Delivery

• Messages are subject to carrier filtering
• Delivery is not guaranteed
• NTInet is not responsible for delayed or undelivered messages

9. Opt-Out Compliance

• You must honor opt-out requests immediately
• Standard keywords include: STOP, END, CANCEL, UNSUBSCRIBE
• Messaging must cease unless user opts back in

10. Messaging Charges

• Messaging may be billed per message or included in a plan
• Additional fees may apply for:
  
  • MMS messages
  • International messaging
  • Campaign registration or compliance

11. Number Registration & Campaign Approval

• Messaging campaigns may require registration (e.g., 10DLC)
• Messaging may be restricted until approved
• NTInet may reject or suspend campaigns at its discretion

12. Acceptable Use Policy

You agree not to use NTInet Services for:

• Illegal or fraudulent activity
• Network abuse or interference
• Unauthorized access attempts
• Excessive usage that degrades network performance

NTInet reserves the right to suspend or terminate service for violations.

13. Network Management

To maintain service quality:

• Traffic may be managed or prioritized
• Speeds are “up to” advertised levels
• Excessive usage may result in restrictions

14. VoIP & 911 Emergency Services

VoIP services have limitations:

• 911 service may differ from traditional landline
• You must maintain accurate service address information
• Service may not function during:
  
  • Power outages
  • Internet outages
  • Network failures

Mobile 911 services depend on cellular network availability.

15. Equipment

• NTInet may provide or lease equipment
• Customer must return equipment upon termination
• Damage or loss may result in charges
• Customer-owned equipment must be compatible

16. Service Availability

NTInet does not guarantee uninterrupted service. Interruptions may occur due to:

• Maintenance
• Network congestion
• Third-party dependencies
• Weather or unforeseen events

17. Termination

NTInet may suspend or terminate service for:

• Non-payment
• Violation of these Terms
• Fraud or abuse

Customers may cancel service per applicable terms. Fees may apply.

18. Call & Messaging Reputation / Spam Labeling Disclaimer

NTInet is not responsible for calls or messages being labeled as “Spam,” “Scam Likely,” or “Potential Spam” by third-party carriers, analytics providers, or mobile devices.

Customer is responsible for:

• Proper registration (including 10DLC campaigns)
• Following best practices for outbound calling and messaging
• Maintaining sender reputation

NTInet does not guarantee delivery, answer rates, or reputation status.

9. Limitation of Liability

To the fullest extent permitted by law:

• NTInet is not liable for indirect or consequential damages
• Service is provided “as is” without warranties
• Liability is limited to the amount paid in the prior billing period

20. Indemnification

You agree to indemnify NTInet against any claims resulting from:

• Your use of Services
• Violation of these Terms
• Violation of laws or third-party rights

21. Privacy

Use of Services is subject to the NTInet Privacy Policy. Information is collected and used as necessary to provide Services.

22. Changes to Terms

NTInet may update these Terms at any time. Continued use constitutes acceptance of changes.

23. Governing Law

This Agreement is governed by the laws of the State of South Carolina.

24. Contact Information

NTInet Inc.
Phone: (803) 533-1660
Website: www.ntinet.com
Support: help.ntinet.com

Effective Date: 4/30/2026

This Acceptable Use and Fair Use Policy (“AUP”) governs the use of all services provided by NTInet Inc (“NTInet,” “we,” “our,” or “us”), including but not limited to:

• Fiber and broadband internet services

• Voice over IP (VoIP) and cloud phone systems (DigiCloud PBX)

• NTI Mobile wireless services

• Messaging services (SMS/MMS)

• Hosting, cloud, and managed network services

By using NTInet services (“Service”), you agree to comply with this AUP. Violations may result in suspension or termination of service.

1. Purpose

NTInet provides access to shared telecommunications and network infrastructure. This policy ensures fair and lawful use of the Service while protecting network integrity, service quality, and other users.

2. General Acceptable Use (Applies to ALL Services)

You agree NOT to use the Service to:

2.1 Illegal Activities

• Violate any local, state, federal, or international law

• Transmit unlawful, harmful, or fraudulent content

• Engage in identity theft, fraud, or impersonation

2.2 Network Abuse

• Interfere with or disrupt networks or systems

• Attempt to gain unauthorized access to systems or data

• Circumvent billing, authentication, or security controls

2.3 Security Violations

• Distribute malware, ransomware, or malicious code

• Conduct denial-of-service (DoS/DDoS) attacks

• Exploit vulnerabilities in systems or networks

2.4 Resale and Unauthorized Redistribution

• Resell or redistribute services without authorization

• Share service in a manner inconsistent with the service plan

3. Mobile Services (NTI Mobile)

NTI Mobile services are intended for personal, consumer use.

3.1 Fair Use

• Data is usage-based (“pay-as-you-go”)

• No throttling under normal usage conditions

• NTInet may monitor for excessive or abnormal usage

3.2 Prohibited Mobile Activities

• SIM boxing or call routing for profit

• Continuous or automated data usage

• Using mobile service as a primary home internet replacement

• Bulk messaging or robocalling

3.3 Hotspot / Tethering

• Permitted for normal personal use

• Not permitted for continuous, high-volume distribution

3.4 Roaming

• Domestic roaming may be included

• International roaming requires add-ons or prepaid balance

• Excessive roaming usage may be restricted

4. Voice Services (VoIP / DigiCloud PBX)

4.1 Compliance with Calling Laws

You must comply with all applicable laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)

• Truth in Caller ID Act

4.2 Prohibited Voice Activities

• Robocalling without proper consent

• Caller ID spoofing or misrepresentation

• Call blasting or spam campaigns

• Toll fraud or unauthorized call routing

4.3 Call Center Use

• Must comply with all opt-in/consent requirements

• High-volume usage may require approval

5. Messaging Services (SMS/MMS)

5.1 Compliance Requirements

All messaging must comply with:

• Carrier rules and industry guidelines

• CTIA messaging principles

5.2 Required Practices

• Prior express consent (opt-in) required

• Clear identification of sender

• Opt-out instructions (STOP, etc.) must be honored

5.3 Prohibited Messaging

• Spam or unsolicited messages

• Phishing or fraudulent content

• High-volume A2P messaging without registration/approval

• Sharing or selling opt-in data

5.4 10DLC / A2P Messaging

• Business messaging must be registered where required

• Campaigns must match approved use cases

6. Internet / Fiber Services

6.1 Acceptable Use

• Residential and business use consistent with plan type

6.2 Prohibited Activities

• Operating servers on residential plans (unless allowed)

• Excessive bandwidth consumption impacting network performance

• Copyright infringement or illegal downloads

6.3 Network Management

NTInet may implement reasonable network management practices to:

• Maintain service quality

• Prevent congestion

• Ensure fair access

7. Hosting & Cloud Services

7.1 Prohibited Content

• Illegal, abusive, or harmful content

• Malware distribution or command-and-control systems

• Spam or bulk email systems without authorization

7.2 Resource Abuse

• Excessive CPU, memory, or bandwidth usage

• Activities that degrade shared infrastructure

8. Telecommunications Protections

8.1 Fraud Prevention

NTInet actively monitors for:

• SIM fraud

• Toll fraud

• Account compromise

8.2 CPNI Protection

Customer Proprietary Network Information (CPNI) is protected in accordance with applicable law and used only as permitted.

8.3 Lawful Intercept

NTInet may comply with lawful intercept and disclosure obligations.

9. Enforcement

If a violation is detected, NTInet may:

• Issue a warning

• Restrict or limit service

• Suspend or terminate the account

• Report activity to appropriate authorities

10. Modifications

NTInet may update this AUP at any time. Continued use of services constitutes acceptance of updates.

11. Contact

NTInet Inc
2033 St Matthews Road
Orangeburg, SC 29118
Phone: 803.533.1660
Email: support@ntinet.com

12. Commitment

NTInet is committed to providing reliable, secure, and compliant telecommunications services across all product lines. This policy ensures fair access and protects both our customers and our network.

Effective Date: 4/30/26

NTInet Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use any NTInet services, including but not limited to:

• Fiber and broadband internet services
• Voice over IP (VoIP) and cloud phone systems
• Managed network and hosting services
• NTI Mobile wireless services
• Websites, applications, and customer portals

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information:

• Name
• Contact information (phone number, email address, billing address)
• Account credentials
• Payment details (securely processed)

Service-Related Information:

• Service plans and subscriptions
• Account history and billing records
• Customer support interactions

Network and Usage Data:

Depending on the service used, we may collect:

• IP address and network identifiers
• Device identifiers (MAC address, IMEI, SIM identifiers where applicable)
• Bandwidth usage and session data
• Performance metrics and diagnostics

Telecommunications Data (Voice & Mobile Services):

For voice and mobile services (including NTI Mobile and VoIP), we may collect:

• Call Detail Records (CDRs), including:
  • Call timestamps
  • Duration
  • Originating and receiving numbers
• Messaging metadata (timestamps, routing data; not message content except where required)
• Data usage records
• Service activity logs

Location Information:

• Approximate location derived from network usage
• For mobile services, location data may be used for emergency services (911/E911)

Cookies and Online Data:

• Information collected via cookies and tracking technologies when using our websites or applications

2. How We Use Your Information

We use collected information to:

• Provide and maintain all NTInet services
• Deliver internet, voice, and mobile connectivity
• Process payments and manage billing
• Monitor and improve network performance
• Detect and prevent fraud, abuse, or unauthorized activity
• Provide customer support
• Communicate service updates and promotions
• Comply with legal and regulatory obligations

3. SMS and Communications

If you opt in to receive SMS communications, we may send:

• Account and service notifications
• Billing reminders and confirmations
• Service alerts (outages, maintenance, updates)

Opt-Out:
Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or OPT OUT to any message.

• Message and data rates may apply
• Mobile opt-in data will not be shared with third parties for marketing purposes

4. Sharing Your Information

We do not sell your personal information. We may share data with:

Service Providers:

Including vendors supporting:

• Network infrastructure and upstream carriers
• Billing and payment processing
• Customer support platforms
• Messaging and communications services

Legal and Regulatory Compliance:

We may disclose information when required by:

• Law, subpoena, or court order
• Law enforcement or regulatory authorities
• Telecommunications compliance requirements

Business Transfers:

In connection with mergers, acquisitions, or asset sales.

5. Telecommunications & Mobile-Specific Disclosures

Customer Proprietary Network Information (CPNI)

For voice and mobile services, we collect and use CPNI such as call records and service usage in accordance with applicable telecommunications laws.

We use this data to:

• Provide services
• Prevent fraud
• Improve offerings

We do not use or share CPNI for marketing without required consent.

Lawful Intercept

We may comply with lawful intercept, surveillance, or disclosure requirements as required by applicable law.

Emergency Services (911/E911)

We may collect and share device and location information to support emergency services.

Location accuracy may vary based on device and network conditions.

6. Internet & Network Services

For broadband and hosting services, we may:

• Monitor traffic patterns and bandwidth usage
• Manage network performance and congestion
• Implement reasonable network management practices

We do not inspect the content of your communications except as required for security, troubleshooting, or legal compliance.

7. Roaming & Third-Party Networks

For mobile services, when roaming:

• Your data may be processed by third-party network operators
• Data may be subject to the laws of the country where roaming occurs

8. Cookies and Tracking Technologies

We use cookies to:

• Improve website functionality
• Analyze traffic and usage
• Support marketing efforts (with consent)

You may control cookies through your browser settings.

9. Data Retention

We retain information as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

Telecommunications records may be retained for required regulatory periods.

10. Data Security

We use industry-standard safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

You may:

• Access and review your information
• Request corrections
• Opt out of marketing communications
• Request deletion (subject to legal obligations)

12. Legal Basis for Processing

We process data based on:

• Contractual necessity
• Legal obligations
• Legitimate business interests
• Your consent where required

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of services constitutes acceptance of updates.

14. Contact Information

NTInet Inc
2033 St Matthews Road
Orangeburg, SC 29118
Phone: 803.533.1660
Email: support@ntinet.com

15. Our Commitment

NTInet is committed to providing transparent, secure, and reliable communications services across all products, including internet, voice, and mobile. We respect your privacy and only use your information to deliver and improve the services you trust us with.

Abuse Policy
System abuse is strictly prohibited. NTInet may terminate or modify service immediately and may bill for any resulting support charges if the client engages in system abuse.

Any activity over the Internet, whether deliberate or unintentional, which is illegal or in any way disrupts the good-functioning of the Internet, may be regarded as abuse. Specifically, if an IP address allocated to NTInet is involved in the following type of activity, we will consider it abuse:

-Data-theft (Phishing)

-Any use of the NTInet system that disrupts the normal use of the system for other NTInet Subscribers.

-Attempting to circumvent user authentication or security of any host, network, or account on NTinet systems or other networks ("hacking")

-Sending large numbers of unsolicited mail messages (i.e. "junk mail" or "Spam"); this includes adding or attempting to add addresses to any mailing list without explicit positive consent of the addressee.

-Posting inappropriate messages to forums and newsgroups e.g., posting large numbers of unsolicited posts indiscriminately ("Spamming"), or posting encoded binary files to forums or newsgroups not specifically named for that purpose.

-Attempting to cancel, supersede, or otherwise interfere with email or forum posts other than one's own.

-Engaging in harassment, whether through language, frequency, or size of messages.

The intentional propagation of computer worms, malware or viruses.

-The broadcast of Routing Internet Protocol (RIP) by Subscriber.

-The resell or allocating bandwidth to those not included within a business (office specific) or others not residing within that specific household or address as defined as the “installation address”.

Billing Cycle
All Internet service invoices will be sent via email unless otherwise specified. Internet service invoices are sent out in advance on the 15th of each month. Payments are due on the 1st of each month. NTInet provides a 45-day grace period before services are deemed delinquent and automatically placed "On Hold" by our accounting system. Delinquent accounts will be assessed a five-dollar ($5.00) reactivation fee. All services to the Subscriber shall be suspended until the account is paid in full. In the event that a balance is unpaid for sixty (60) or more days the subscriber is subject to equipment collection. Once NTInet's equipment has been removed from Subscriber premises, there shall be a One Hundred ($100.00) fee to reinstall equipment.

Paying your Bill
NTInet Inc offers four(4) convenient ways to pay your bill. Review the options below to see what option best meets your needs.

Online Payments
Conveniently pay you bill online using a credit or debit card. Login Here

Automatic Bill Payment
Your payment is deducted electronically each month using your credit card or bank account. Sign up online for automatic bill payment.

Pay by Phone
Use your credit card to pay your bill at your convenience via phone. Call 803-533-1660 Option #2. Please have your Account Name & Number and credit card ready.

Pay by Mail
For prompt processing of your payment, mail it to the address as listed on your bill. Include either your current billing statement or include your account number on your check or money order. When paying by mail, we recommend that you use a check or money order, payable to NTInet Inc. For your security, please avoid sending cash through the mail.

Mail to: Accounts Payable
NTInet Inc
2033 St. Matthews Road
Orangeburg, SC 29115

Putting Account on Hold
If you need to put your account on hold for any length of time, you must contact the NTInet billing deptment in advance to make arrangements. If you fail to notify NTInet, your service will continue to be provided, and normal charges will apply. Failure to use services made available by NTInet does not constitute a valid account hold.

Returned Checks
All returned checks are subject to a $25 returned check fee.

Refunds
NTInet does not refund pro-rated intra-period charges upon cancellation and does not provide any refund for pre-paid services purchased under this agreement. In the event of cancellation, all applicable services provided by NTinet will terminate on the effective cancellation date and NTInet shall have no further obligation to provide services of any kind after that date.

SMS Messaging Terms & Conditions

By opting in to receive SMS messages from NTInet (“we,” “us,” or “our”), you agree to the following terms and conditions:

1. Service Description
By providing your mobile phone number and opting in, you consent to receive SMS messages related to purposes for customer support and notification for appointments, outages and repair updates from NTInet. Message frequency may vary.  No mobile opt-in data will be shared with third parties.

2. Opting In
To opt in, text SUPPORT to 803.533.1660. By opting in, you confirm that you are the authorized user of the provided phone number and at least 18 years old. no mobile opt-in information will be shared with third parties for marketing purposes.

3. Message & Data Rates
Standard message and data rates may apply. Check with your mobile carrier for applicable fees.

4. Opting Out
To stop receiving messages, text “STOP” to 803.533.1660. You will receive a confirmation of your opt-out request. After opting out, you will no longer receive messages unless you opt in again.

5. Support
For help, text “HELP” to 803.533.1660 or contact our customer service team via email or call 803-533.1660

6. Privacy
Your information will be used in accordance with our Privacy Policy. We will not sell or share your information with third parties for marketing purposes without your consent.

7. Liability
NTInet is not responsible for any delays or undelivered messages caused by factors outside our control, including carrier issues or third-party service interruptions.

8. Changes to Terms
We may revise these terms at any time. Any updates will be effective upon posting on our website.

9. Contact Us
If you have any questions about these terms, please contact us via email or call 803.533.1660.

Uniform Domain Name Dispute Resolution Policy As Approved by ICANN on October 24, 1999)

1. Purpose. This Uniform Domain Name Dispute Resolution Policy (the "Policy") has been adopted by the Internet Corporation for Assigned Names and Numbers ("ICANN"), is incorporated by reference into your Registration Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than us (the registrar) over the registration and use of an Internet domain name registered by you. Proceedings under Paragraph 4 of this Policy will be conducted according to the Rules for Uniform Domain Name Dispute Resolution Policy (the "Rules of Procedure"), which are available at www.icann.org/udrp/udrp-rules-24oct99.htm, and the selected administrative-dispute-resolution service provider's supplemental rules.

2. Your Representations. By applying to register a domain name, or by asking us to maintain or renew a domain name registration, you hereby represent and warrant to us that (a) the statements that you made in your Registration Agreement are complete and accurate; (b) to your knowledge, the registration of the domain name will not infringe upon or otherwise violate the rights of any third party; (c) you are not registering the domain name for an unlawful purpose; and (d) you will not knowingly use the domain name in violation of any applicable laws or regulations. It is your responsibility to determine whether your domain name registration infringes or violates someone else's rights.

3. Cancellations, Transfers, and Changes. We will cancel, transfer or otherwise make changes to domain name registrations under the following circumstances:

a. subject to the provisions of Paragraph 8, our receipt of written or appropriate electronic instructions from you or your authorized agent to take such action;

b. our receipt of an order from a court or arbitral tribunal, in each case of competent jurisdiction, requiring such action; and/or

c. our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i) and (k) below.)

We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.

4. Mandatory Administrative Proceeding.

This Paragraph sets forth the type of disputes for which you are required to submit to a mandatory administrative proceeding. These proceedings will be conducted before one of the administrative-dispute-resolution service providers listed at www.icann.org/udrp/approved-providers.htm (each, a "Provider").

a. Applicable Disputes. You are required to submit to a mandatory administrative proceeding in the event that a third party (a "complainant") asserts to the applicable Provider, in compliance with the Rules of Procedure, that

(i) your domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights; and

(ii) you have no rights or legitimate interests in respect of the domain name; and

(iii) your domain name has been registered and is being used in bad faith.

In the administrative proceeding, the complainant must prove that each of these three elements are present.

b. Evidence of Registration and Use in Bad Faith. For the purposes of Paragraph 4(a)(iii), the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad faith:

(i) circumstances indicating that you have registered or you have acquired the domain name primarily for the purpose of selling, renting, or otherwise transferring the domain name registration to the complainant who is the owner of the trademark or service mark or to a competitor of that complainant, for valuable consideration in excess of your documented out-of-pocket costs directly related to the domain name; or

(ii) you have registered the domain name in order to prevent the owner of the trademark or service mark from reflecting the mark in a corresponding domain name, provided that you have engaged in a pattern of such conduct; or

(iii) you have registered the domain name primarily for the purpose of disrupting the business of a competitor; or

(iv) by using the domain name, you have intentionally attempted to attract, for commercial gain, Internet users to your web site or other on-line location, by creating a likelihood of confusion with the complainant's mark as to the source, sponsorship, affiliation, or endorsement of your web site or location or of a product or service on your web site or location.

c. How to Demonstrate Your Rights to and Legitimate Interests in the Domain Name in Responding to a Complaint. When you receive a complaint, you should refer to Paragraph 5 of the Rules of Procedure in determining how your response should be prepared. Any of the following circumstances, in particular but without limitation, if found by the Panel to be proved based on its evaluation of all evidence presented, shall demonstrate your rights or legitimate interests to the domain name for purposes of Paragraph 4(a)(ii):

(i) before any notice to you of the dispute, your use of, or demonstrable preparations to use, the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services; or

(ii) you (as an individual, business, or other organization) have been commonly known by the domain name, even if you have acquired no trademark or service mark rights; or

(iii) you are making a legitimate noncommercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.

d. Selection of Provider. The complainant shall select the Provider from among those approved by ICANN by submitting the complaint to that Provider. The selected Provider will administer the proceeding, except in cases of consolidation as described in Paragraph 4(f).

e. Initiation of Proceeding and Process and Appointment of Administrative Panel. The Rules of Procedure state the process for initiating and conducting a proceeding and for appointing the panel that will decide the dispute (the "Administrative Panel").

f. Consolidation. In the event of multiple disputes between you and a complainant, either you or the complainant may petition to consolidate the disputes before a single Administrative Panel. This petition shall be made to the first Administrative Panel appointed to hear a pending dispute between the parties. This Administrative Panel may consolidate before it any or all such disputes in its sole discretion, provided that the disputes being consolidated are governed by this Policy or a later version of this Policy adopted by ICANN.

g. Fees. All fees charged by a Provider in connection with any dispute before an Administrative Panel pursuant to this Policy shall be paid by the complainant, except in cases where you elect to expand the Administrative Panel from one to three panelists as provided in Paragraph 5(b)(iv) of the Rules of Procedure, in which case all fees will be split evenly by you and the complainant.

h. Our Involvement in Administrative Proceedings. We do not, and will not, participate in the administration or conduct of any proceeding before an Administrative Panel. In addition, we will not be liable as a result of any decisions rendered by the Administrative Panel.

i. Remedies. The remedies available to a complainant pursuant to any proceeding before an Administrative Panel shall be limited to requiring the cancellation of your domain name or the transfer of your domain name registration to the complainant.

j. Notification and Publication. The Provider shall notify us of any decision made by an Administrative Panel with respect to a domain name you have registered with us. All decisions under this Policy will be published in full over the Internet, except when an Administrative Panel determines in an exceptional case to redact portions of its decision.

k. Availability of Court Proceedings. The mandatory administrative proceeding requirements set forth in Paragraph 4 shall not prevent either you or the complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before such mandatory administrative proceeding is commenced or after such proceeding is concluded. If an Administrative Panel decides that your domain name registration should be canceled or transferred, we will wait ten (10) business days (as observed in the location of our principal office) after we are informed by the applicable Provider of the Administrative Panel's decision before implementing that decision. We will then implement the decision unless we have received from you during that ten (10) business day period official documentation (such as a copy of a complaint, file-stamped by the clerk of the court) that you have commenced a lawsuit against the complainant in a jurisdiction to which the complainant has submitted under Paragraph 3(b)(xiii) of the Rules of Procedure. (In general, that jurisdiction is either the location of our principal office or of your address as shown in our Whois database. See Paragraphs 1 and 3(b)(xiii) of the Rules of Procedure for details.) If we receive such documentation within the ten (10) business day period, we will not implement the Administrative Panel's decision, and we will take no further action, until we receive (i) evidence satisfactory to us of a resolution between the parties; (ii) evidence satisfactory to us that your lawsuit has been dismissed or withdrawn; or (iii) a copy of an order from such court dismissing your lawsuit or ordering that you do not have the right to continue to use your domain name.

5. All Other Disputes and Litigation. All other disputes between you and any party other than us regarding your domain name registration that are not brought pursuant to the mandatory administrative proceeding provisions of Paragraph 4 shall be resolved between you and such other party through any court, arbitration or other proceeding that may be available.

6. Our Involvement in Disputes. We will not participate in any way in any dispute between you and any party other than us regarding the registration and use of your domain name. You shall not name us as a party or otherwise include us in any such proceeding. In the event that we are named as a party in any such proceeding, we reserve the right to raise any and all defenses deemed appropriate, and to take any other action necessary to defend ourselves.

7. Maintaining the Status Quo. We will not cancel, transfer, activate, deactivate, or otherwise change the status of any domain name registration under this Policy except as provided in Paragraph 3 above.

8. Transfers During a Dispute.

a. Transfers of a Domain Name to a New Holder. You may not transfer your domain name registration to another holder (i) during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded; or (ii) during a pending court proceeding or arbitration commenced regarding your domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator. We reserve the right to cancel any transfer of a domain name registration to another holder that is made in violation of this subparagraph.

b. Changing Registrars. You may not transfer your domain name registration to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. You may transfer administration of your domain name registration to another registrar during a pending court action or arbitration, provided that the domain name you have registered with us shall continue to be subject to the proceedings commenced against you in accordance with the terms of this Policy. In the event that you transfer a domain name registration to us during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.

9. Policy Modifications. We reserve the right to modify this Policy at any time with the permission of ICANN. We will post our revised Policy at at least thirty (30) calendar days before it becomes effective. Unless this Policy has already been invoked by the submission of a complaint to a Provider, in which event the version of the Policy in effect at the time it was invoked will apply to you until the dispute is over, all such changes will be binding upon you with respect to any domain name registration dispute, whether the dispute arose before, on or after the effective date of our change. In the event that you object to a change in this Policy, your sole remedy is to cancel your domain name registration with us, provided that you will not be entitled to a refund of any fees you paid to us. The revised Policy will apply to you until you cancel your domain name registration.

Effective Date: 5/5/26

NTInet Inc. (“NTInet”) is committed to transparency in billing. This document explains the various taxes, regulatory fees, and surcharges that may appear on your invoice for VoIP and mobile services.

These charges are assessed to comply with federal, state, and local regulations, as well as to recover certain costs associated with providing telecommunications services.

Overview

Your NTInet bill may include the following categories:

• Government-imposed taxes
• Regulatory fees
• Cost-recovery surcharges

These charges may vary based on your service location in South Carolina and are subject to change without notice.

Federal Taxes & Fees

Federal Universal Service Fund (FUSF)

A federally mandated fee that supports programs administered by the Federal Communications Commission to expand telecommunications access nationwide, including:

• Rural and high-cost areas
• Low-income assistance programs
• Schools and libraries (E-Rate)
• Rural healthcare providers

This fee is calculated as a percentage of applicable service charges and may change quarterly.

FCC Regulatory Fee

A fee assessed to recover costs associated with the regulation and oversight of telecommunications providers by the Federal Communications Commission.

State & Local Taxes

State Sales Tax

A tax imposed by the State of South Carolina on telecommunications services.

County Sales Tax

A local tax assessed by your county of service.

County/Municipal District Tax (MASC)

A local telecommunications tax assessed by municipalities and administered through organizations such as the Municipal Association of South Carolina.

State Programs & Surcharges

State Universal Service Fund (State USF)

A state-level program that supports access to telecommunications services in underserved areas and for qualifying programs within the state.

Emergency & Accessibility Fees

911 Emergency Services Fee

A government-mandated fee that funds local emergency response systems, including Public Safety Answering Points (PSAPs).

This fee supports:

• Emergency call routing
• Dispatch systems
• Local emergency infrastructure

Telecommunications Relay Service (TRS) Fee

A federally required fee that funds services allowing individuals with hearing or speech disabilities to communicate via telephone.

Dual Party Relay Service Fee

A state or locally mandated fee supporting relay services for individuals with disabilities, supplementing federal TRS programs.

Provider Cost Recovery

FCC Cost Recovery Fee

This NTInet-imposed surcharge helps recover administrative and operational costs associated with complying with federal regulations, including but not limited to:

• Regulatory compliance
• Reporting requirements
• Number portability obligations
• Network compliance standards

This fee is not a government-mandated tax, but a provider recovery charge.

Important Notes

Taxes & Fees May Vary

• Charges vary by service address and jurisdiction
• Rates may change based on regulatory updates

Not All Fees Are Government Taxes

Some line items on your bill are:

• Government-mandated taxes or fees, or
• NTInet-imposed surcharges to recover operational and compliance costs

Applicability

These taxes and fees may apply to:

• VoIP (cloud voice) services
• Mobile wireless services (voice, SMS, and data)

Billing Transparency

NTInet makes every effort to:

• Clearly itemize charges on your invoice
• Apply taxes and fees accurately based on your service location

Questions About Your Bill?

If you have questions about taxes or fees on your account, please contact:

NTInet Support
Phone: (803) 533-1660
Website: www.ntinet.com
Support Portal: help.ntinet.com